Poplook ("Poplook", "we", "our", "us") is a trading name of Poplook Sdn. Bhd. (973027-X) (Formerly known as Jam Commerce Sdn. Bhd.). We respect the privacy rights of its online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about them. 

The following information is provided by Poplook to enable our online visitors to be fully informed of our Privacy Policies. By visiting Poplook, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

If you are under 16, we require that you inform a parent or guardian about Poplook's Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with Poplook.

Personal Data Protection

At Poplook, we are committed to safeguarding your personal data and ensuring your privacy rights are respected in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This PDPA Compliance Statement outlines how we collect, use, disclose, and protect your personal information.

What personal information do we collect from you and how?

Poplook collects personal information in several ways when you place an order or register for a service offered by Poplook

By registering for an account, you are consenting to the collection of your personal data as follows:

• Email Address

• Name

• Date of Birth
• Phone numbers

If an order is placed with us, we need to hold personal information such as:

• Name

• Email address

• Phone numbers

• Home address

• Shipping address

• Credit/Debit card billing address(es) (processed securely via third-party providers)

Disclosure of Personal Data

Your personal data may be shared with trusted third parties only where necessary, including:

• Logistics partners for order delivery

• Payment gateway providers for secure transaction processing

• Marketing platforms for customer engagement (e.g., newsletters)

• Regulatory or law enforcement authorities, when required by law

All third-party partners are contractually obligated to keep your data confidential and use it solely for the purposes we specify.

   Purpose of Data Collection

Your personal data is collected and processed for the following purposes:

• To fulfil your orders and manage your account

• To deliver a personalized shopping experience

• To send promotional emails, updates, or offers (with your consent)

• To comply with legal and regulatory obligations

Marketing opt-in and opt-out provision

When you register, you will be given the option to opt-in to subscribe to our regular update service. We will send you email alerts for new products, features, enhancements, special offers, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about Poplook, our subsidiaries or selected business partners.

We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Poplook.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any email we send you will contain an easy automated unsubscribe link so that you can opt-out of that subscription

Safeguarding your personally identifiable information

We implement strict technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse. Personal data is retained for as long as necessary to fulfil the purpose it was collected for, or to comply with legal requirements. 

Location Access

Our app may collect and use location data to provide location-based services and enhance user experience.

How We Use Location Data:
● Improve User Experience: Location data helps us improve the user experience by tailoring content and features to the user's location. For example, we may show nearby stores that still have the product in-stock.

● Shipping and Delivery: Knowing the user’s location allows us to provide accurate shipping estimates and tracking information. This helps users to plan their purchases and receive their orders more efficiently.

● Targeted Advertising: Location data enable us to deliver targeted advertisements or marketing notifications based on the user's geographic location. This can help improve ad relevance and effectiveness, leading to higher engagement and conversion rates.

● Analytics and Research: We may analyse location data in aggregate to understand usage patterns, trends, and demographic. This helps us improve our products and services and make informed business decisions.

Sharing of Location Data:
We do not share your precise location data with third-parties without your explicit consent. However, we may share anonymized and aggregated location data for analytic, research, or advertising purposes.

User Control:
You can control location access through your device settings or within the app settings. You can choose to allow or deny access; you can revoke permissions at any time.

Your right to your personal data

• Access your personal data anytime by logging into Poplook.com

• Correct any inaccuracies

• Withdraw consent for marketing or data processing by clicking unsubscribe via the newsletter.

• Request deletion of your personal data (where legally permissible)
  
  To exercise these rights, please contact our Data Protection Officer (DPO) at:
   [email protected]

Consent and Updates

By continuing to use our website and services, you consent to the processing of your personal data as described above. We may update this PDPA Compliance Statement from time to time, and all changes will be posted on our website.

Contact Us

If you have any questions or concerns about your personal data, please reach out to:

Poplook Data Protection Officer: [email protected]